Responsible Gambling Policy

We want gambling to remain a controlled activity. Player safety matters to us, and we encourage you to keep track of the time and money you spend. This page explains the tools you can use, the signs that it may be time to stop, and where to find independent support.

Our approach to player protection

Gambling should never take priority over essential spending, work, relationships or wellbeing. We encourage players to set personal limits before they start and to review their account activity regularly. If you need a break, you can use the controls available in your account or ask our support team for help.

Tools to control your activity

Account controls can help you decide how much you spend and how long you play. Set limits at a level that suits your circumstances, rather than at the maximum you could afford on a good day. You can review your deposits, withdrawals and playing history in your account.

Deposit limits

A deposit limit caps the amount you can add to your account over a daily, weekly or monthly period. You can lower a limit when you need to. An increase may be subject to a waiting period, giving you time to consider the change.

Loss limits

A loss limit helps you set a maximum amount you are prepared to lose over a chosen period. Decide on that amount in advance and do not increase it to recover money you have already lost.

Time limits and account breaks

Session limits and reminders can help you keep track of time spent playing. If you want longer away, take an account break. During a break, you should not try to continue playing through another account.

Self-exclusion

If a short break is not enough, you can request self-exclusion. This restricts access to your account for the selected period. Contact our support team if you need help finding or applying this option. Self-exclusion is intended to be a firm decision, so consider the period carefully.

When to step back

It may be time to stop if you are spending more than planned, trying to win back losses, hiding your activity, borrowing money to play or finding it difficult to take a break. You do not need to wait for these concerns to become serious before using a limit or seeking support.

Ways to maintain control

Set a budget that does not affect essential costs. Decide how long you will play, take regular breaks and avoid playing when upset or under pressure. Check your account history against the limits you set. If those limits no longer feel manageable, stop and speak to someone you trust.

Independent help

Professional support is available if you are concerned about your gambling or someone else’s. GamCare and Gambling Therapy offer information and support independently of us. Reaching out early can help you consider your options and decide what to do next.