Our support team can help with questions about games and promotions, account-related issues, payment queries and technical concerns. If a feature is not working as expected, or you would like to share general feedback, contact us using the details below. Choose the department that best fits your enquiry and include your username or a brief description of the issue where relevant. This helps the team direct your request to the right contact.
| Department | Contact |
|---|---|
| Customer support | [email protected], account, payment and technical help |
| General enquiries | [email protected], questions and feedback |
| Affiliate enquiries | [email protected], partnership enquiries |
| Phone support | +44 20 7946 0837 |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line and up-to-date contact details so the team can identify your request and reply without unnecessary delays. For account queries, provide relevant details, but never include your password or full payment information.
Submit Your Inquiry
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Live chat provides immediate assistance for simple requests, while email or ticketed issues are typically handled within 24 hours. Complex cases requiring verification or investigation may take longer depending on their nature, but we will keep you updated at each step until your issue is resolved.
Feedback
We want your feedback. Share suggestions, bug reports, or ideas to improve site features, games, payments, or support. Every message is reviewed by our team and used to refine the service, fix issues, and improve the user experience. Send thoughts via live chat or email to [email protected] and help us shape better gameplay and faster withdrawals.